Erros em usabilidade

Tactical disciplines like usability and information architecture are useful, valuable, and have their place in the development process. But what’s much more important is to understand the people, the human beings, who make the company possible. The customers, the visitors, the patients, the readers, the guests, whatever you call them – their experience is what determines the company’s success or failure. So focus first on the overall experience. It’s strategic, not tactical. It’s about the people, not the tool. Focusing on the larger picture first will set a better context in which to work – later – on usability tactics.

Mark Hurst @ goodexperience.com

Ver os utilizadores como seres humanos e não como utilizadores de uma ferramenta.

Excelente ponto de partida para a elaboração de uma interface, onde  usability + playability são usados na procura de uma interface eficaz.